Muka East African Safaris hereafter referred to, as a company is to design itineraries to fit the requirements of our customers. In doing so we may use independent suppliers for the provision of selected services. Whatever the case we accept responsibility for the proper performance of your contract with us subject to the following booking conditions.

Reservations and Payments:

A binding contract between you and Our company only exists when a deposit of the 50% of the Total cost of the Safari has been paid by you and upon your booking being confirmed and accepted by You and our communications (written) either to you or your travel agent. The balance is to be paid 35 days before commencement of our services. If payment is not made by the due date, we reserve the right to treat the booking as having been canceled by you, and apply cancellations in.

Cancellation:
Cancellation- by you: We must be notified of cancellations in writing. If notification is received 35 days or less before commencement of our services, a cancellation fee of 25% of the price of these services is payable. If notification is received 7 days or less before commencement, the cancellation fee payable is 100% of the total Tour Price.
Cancellation – by us: while doing our utmost to avoid cancellations, we must reserve the right to cancel arrangements. If this should Happen ( other than due to you default in paying) we would offer the choice of an alternative arrangement (paying or receiving refund in respect of any price difference) or receiving a full refund of all refund of all monies paid. If an arrangement canceled because of an insufficient number of people have booked a scheduled tour, notification will be given no less than 14 days before commencement of our services. If we are forced to curtail a tour after departure due to circumstances amounting to “Force Majeure” we cannot make any refund or pay any compensation or be responsible for any costs or expenses incurred by you as a result.


Force Majeure:
‘Force majeure' means those circumstances where the performance of ours with you is prevented or affected by reasons of war, threat of war, strife, industrial dispute, governmental actions and all similar events beyond our control. In these circumstances we shall not be liable to pay any compensation or otherwise be responsible for any expense or losses you might incur where we are forced as a result to cancel, delay, curtail or change your arrangement in any way or where the performance of our contractual obligations is prevented or affected

Changes:
We reserve the right to make changes to brochure details and holiday arrangements both before ad after your booking is made. Most changes will be minor. If we have to make significant changes to an arrangement, you will be notified at the earliest possible opportunity. In such changes you will have the choice of either accepting the change or booking alternative arrangements (Paying or receiving a refund in respect of any price difference) or receiving a refund in respect of any price difference) or receiving an immediate full refund of all monies paid

Insurance:
You must take comprehensive cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before the commencement of your tour. This should be arranged at the time of payment of the deposit, and will in certain circumstances, cover you against loss of deposit or cancellation fee from the date of confirmation of your booking, as shown in the insurance policy. You also agree to indemnify us against all third party claims, actions, damages or remedies that may be brought against us in respect of your participation in the tour.

Liability:
Each Tour package comprises of one or more service components: the organization of transport, meals, entrance fees, accommodation and/or other facilities or services. Muka East African Safaris has no direct day-to-day control over its suppliers. Accordingly Muka East African Safaris accepts no liability for injury, damage, loss, accident, delay, irregularity and/or inconvenience which may be occasioned by any defect in any object (including Vehicle) utilized by any supply of any service or by an act or omission of any supplier of its servants or agents.

Muka East African Safarisl shall not be liable for any loss or expense arising from the loss of property, cancellation or curtailment of the tour however caused, save only to the extent that such loss of baggage, cancellation or curtailment was caused by our own negligence. If sickness or accident interrupts a tour, We shall not be liable for any cost or expense arising there from, save only to the extent that such sickness or accident (beyond any reasonable doubt) was caused by Muka East African Safaris willful act or gross negligence. We shall not be liable for any refund, either total or partial, of passage money paid. We recommend the travelers to take out necessary insurance to protect against such eventuality.

Complaints:
Complains about any of the safari arrangements the client may have must be brought to the attention of the tour leader or a representative of Muka East African Safaris at the time so that they may use their best endeavors to rectify the situation. Should the problem remain unsolved, a complaint must be put in writing to us within 28 days of the safari.

Carriers:
In respect to air, sea and rail carriers, land vehicle and hotelkeepers our liability is in all cases limited as if we were carriers/hoteliers within the appropriate international conventions. Furthermore, all transport is provided subject to the relevant carrier's conditions of carriage, some of which may limit or exclude their liability to you, often in accordance with international conventions.

General:
Please note our responsibilities and obligations apply only in respect of those services, which we agree to arrange or provide on your behalf. We cannot any accept liability for any services which you arrange on your own.